Medical Support Officer role keeps Suzanne happy & highly skilled

An administrative role that embraces both your skills and potential, while keeping you engaged and continually learning is a rare find. At KINNECT, Medical Support Officers like Suzanne Sakrzewski work across a variety of areas and are constantly improving their skills and knowledge in a surprisingly fast-moving industry. Here, Suzanne tells us about her role and why she’s thrilled to have found a satisfying, long-term career at KINNECT team. 

Why did you come to KINNECT?
I was living in Brisbane working in various roles in the hospitality industry plus administration work on a hotel front desk. It was time for a change, so I moved to the Sunshine Coast. Hospitality was getting a bit much, so I wanted to go into a full-time administration role that I could do long-term that was enjoyable. I’ve definitely found that at KINNECT – I started in April 2023 and I’m very happy where I am. 

I wasn’t specifically looking for work in occupational health or at KINNECT, but I came across the job opportunity and was highly impressed by the ratings and feedback from previous employees on their Seek advert which is one of the main reasons I applied. 

What does your role involve?
When I first started at KINNECT I was trained on our Bookings processes and then progressed to being trained for the Phones team. There I started to see a wider range of enquiries and requests and started to learn more about our clients’ needs and ways we can assist them.  

I have dipped my toes into the Results processes and learnt how to send various results to employers once these are complete. I still have a lot to learn, but I feel like I learn something new each day!  

All the medical support roles here can be quite different. I’m located on the front desk at the Sunshine Coast where I’m a friendly face to welcome applicants or workers when they come in for medicals. I help them get their forms filled out, complete the booking admin and hand over to the consultants. 

I also regularly train our new KINNECTers in bookings as well as working on some of our sales tasks like processing iCare referrals for Carelever Manager and adding our new business enquiries into the Pipeline database. It’s good to have different skills and be trained in a lot of areas so our team can utilise me where I’m needed, for example if there’s someone on leave or if another Medical Support Officer calls in sick. 

What do you like about your role?
I like the variety of it. When I started, I didn’t realise how many different roles and teams we had a KINNECT. I really enjoy being able to learn different aspects of what we do here and getting to do a variety of different tasks which keeps me interested and that is important for me.  

How does KINNECT differ from other employers?
I’ve always worked employers who have been great, and I know that doesn’t happen all that often. I’ve been lucky in that respect – but I can still recognise and appreciate the amazing leadership we have here at KINNECT.  

Our team culture is one of my favourite things here at KINNECT. You may not ever meet your colleagues in person, but you feel so supported. KINNECT is a great company to work for – it truly is. 

What has been a stand-out moment during your time at KINNECT so far?
K-Day (our annual company celebration) in 2023. The Sunshine Coast team spent the day doing a high-ropes course and then went for dinner. it was great to get to know people outside work. Those culture days are really important to build a culture in the clinic with the people you work closely with. 

A Day in the Life of a KINNECT Medical Support Officer 

Morning: 

I’ll come in and say “Hi!” to the other KINNECTers in the clinic. 

The first thing I do each day is to load our calendar for the day to see which consultants are doing the pre-employment assessments and which applicants are coming in and when. I’ll then set up our iPads with the forms that clients fill out when they come in for appointments. 

I then jump into Microsoft Teams and say good morning to the Phones and Bookings teams – it’s a morning ritual we have.   

Chloe (my manager) will give me my tasks for the day – currently I’m training a new staff member in bookings which I do virtually. We’ll begin our training session working through whichever type of bookings she is learning. 

Afternoon:

After taking a break at lunch I’ll continue training new staff members and greeting clients. Depending on the day, I might process iCare referrals or work through other sales tasks.