Welcome to KINNECT
Let’s get you setup
We are thrilled to have you on board as our new customer and we’re excited to embark on this journey with you. This webpage has been designed to assist you in effortlessly navigating through the process of onboarding you into Carelever, our online Pre-Employment and Health Surveillance platform. Our aim is to provide you with a seamless experience, ensuring that every step is clearly explained and easily accessible. Should you require any assistance along the way, our dedicated Customer Success team is readily available to guide you.
Please note, you can complete any of the 4 steps below at any point. They do not need to be completed in chronological order.
Thank you for choosing KINNECT, and we look forward to working with you.
Step 1
Establish your Credit Account
To purchase services from KINNECT, we kindly ask that you establish a credit account with KINNECT. This can be done by submission of the below form.
Step 2
Carelever User Access
Each company representative that will be requesting Pre-Employment services, will require their own user account to KINNECT’s online platform, Carelever.
There are two types of user access:
Full Access = User can access all the information and medical records
Restricted Access = User is unable to access medical records, but can see all other information
As a standard, all users will be setup with full access, however should you wish to restrict a users access, please speak with our Customer Success team.
Using the below form, please populate all the names and contact details for those who will require a user account. You can add more by using the + button.
Step 3
Sites, Positions and Medical Requirements
To simplify things for you, KINNECT’s Carelever Platform lets you set default site and position preferences. This way, you won’t have to remember them every time you submit a referral, as the system will remember them for you.
You can also assign specific requirements or assessments to certain sites, positions, or both. To provide your pre-employment requirements, please fill out the form below.
Step 4
Availability for Carelever Training
Once we have set up your Carelever account, we will provide a short online training session to demonstrate how to use Carelever for requesting medical assessments. After completing the training, you will be able to confidently submit requests for medical assessments on your own through Carelever.
Please provide three dates and times that work for you, and we will schedule the training session accordingly.
Frequently Asked Questions
Once we have set up your Carelever account, we will provide a short online training session to demonstrate how to use Carelever for requesting medical assessments. After completing the training, you will be able to confidently submit requests for medical assessments on your own through Carelever.
Please provide three dates and times that work for you, and we will schedule the training session accordingly.
How long does the onboarding process take?
Once you have completed and submitted the required information, the onboarding process usually takes between 1-3 days, depending on the complexity of the services and any customisation your organisation requires. If we anticipate that onboarding will take longer, we’ll let you know as soon as we establish a timeline. Our goal is to complete all steps efficiently while ensuring everything is set up to meet your needs.
What support is available during onboarding?
You’ll have a dedicated account manager as your primary point of contact, available to answer questions and coordinate all aspects of your onboarding. Our team is here to support you throughout the process and beyond.
How do I set up access to Carelever, your online platform?
Once your account is set up and you have completed your online Carelever training session, we’ll send you login details and a quick start guide for accessing Carelever. Our platform is designed to make managing services like pre-employment medicals, health monitoring, injury management, and occupational health assessments easy and efficient.
Can we tailor your services to fit our organisation’s requirements?
Yes, our services are highly customisable. During onboarding, we’ll discuss your specific requirements and work with you to adapt our offerings to best meet your organisation’s needs.
What training or resources are provided for our team?
We offer training resources, such as user guides, webinars, and personalised sessions, to help your team get familiar with our processes and platforms. Your account manager can organise these sessions based on your preferences.
What happens after onboarding is complete?
After onboarding, your account manager will remain your main point of contact, ensuring ongoing support. You’ll have access to all relevant services, and we’ll continue to collaborate with you to optimise service delivery as your needs evolve.
I have an urgent medical, how can this be facilitated while onboarding is occurring?
If you require an urgent medical assessment during the onboarding period, we can certainly facilitate this for you. However, since your account is not yet fully set up, the process will differ slightly:
- Credit Card Payment: We can arrange the assessment, but it will require a credit card payment upfront. An appointment can’t be confirmed until payment has been made.
- Limited Experience: Please note that you won’t have access to our Carelever platform and its features at this stage. This means that booking, tracking, and accessing results will be handled manually and may not be as seamless as it will be once your account is established.
- Future Benefits: Once your account is fully onboarded, you’ll be able to benefit from Carelever, where you can book, track, and access results all in one place, making ongoing management easier and more efficient.
Can you use our company-specific paperwork?
While we can accommodate your company-specific templated paperwork, we strongly recommend against it. Instead, we suggest using our digital forms available through Carelever. Here’s why:
- Efficiency & Speed: Our digital forms are designed to collect the same information, though they may look different from your templates. The vast majority of KINNECT customers choose our digital forms because they allow us to deliver the fastest turnaround times for results.
- Error Reduction: Our digital forms significantly reduce the likelihood of errors at appointments. Since most of KINNECT’s affiliated partner clinics use these forms regularly, they are familiar and comfortable with them, ensuring that all required information is captured accurately.
- Consistency & Quick Results: Using our forms ensures consistency across clinics, minimises disruptions, and guarantees that results are returned to you as quickly as possible.
While we can use your templates if needed, we encourage you to take advantage of our streamlined digital process for a smoother experience.
Next Steps
After you’ve provided all the necessary information, our Customer Success team will begin setting up your account. It may take up to 5 business days to complete this process. We will notify you via email once the setup begins and assign a point of contact for any further assistance. 
Our Services
For all your Occupational Health and Rehabilitation Needs
No matter what your organisation’s health needs are, KINNECT have you covered with our full suite of Occupational Health, Injury Prevention and Workplace Rehabilitation Services.
Workplace Rehabilitation Services
KINNECT is an approved Workplace Rehabilitation provider providing services that help employees to recover from injury and return to work.
Pre-Employment Medical Services
KINNECT provides pre-employment medical services for all industries designed to help companies to screen candidates and prevent injuries.
Health Monitoring Services
KINNECT provides legislative Health Monitoring & Health Surveillance services for businesses that have employees exposed to hazards at work.
Injury Prevention Services
KINNECT provides tailored workplace injury prevention programs that are proven to keep employees safe and prevent injuries from occurring.
Occupational Medicine Services
KINNECT’s Occupational Physician can provide your business with expert health advice that is specific to your project, industry and your workforce.
Psychological Services
KINNECT provides a full range of services that support people with Psychological illness and injuries to return to health and life.
Ready to partner with KINNECT?
Request a Service
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Have a need in a particular location? View our service capabilities throughout Australia.
